In this hands-on course, you will learn the core knowledge to enable you to perform an initial Oracle HCM Cloud: Human Resources Help Desk (HRHD) implementation. The course builds on your existing knowledge and shows you the common configurations to get HRHD up and running. Learn To: Configure service request management, productivity tools, and entitlements. Configure queues, routing, and assignment. Configure email and templates. Configure real time channels such as voice. Create and maintain knowledge articles. Benefits to You: Practice implementation steps to ensure your deployment is as smooth as possible. Gain insights from recommended practices.