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End-User Support

Even after receiving training and communication, people forget and make mistakes.  It is just simple human nature.  It is still important to provide training, communication, and other things to help them buy into an upcoming change, but it is also important to support their on-the-job performance when they do forget things.  In short, looking at the entire end-user adoption experience and journey is critical to the success of your technology investment.

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We work with you to tailor an approach and toolset for your projects, culture, and budget.  We specialize in:

 

  • End User Support Strategies and Plans

  • Tool selection and implementation

  • Training and documentation of content maintenance

  • Ongoing change, communication, and training

  • Release Management Support

  • Adoption Monitoring

  • Business process troubleshooting

  • Portals and content repositories

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  • Other Services

    • Post Go Live Rescue – When there are problems with end-user adoption after you go live with your applications.

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  • Partners

    • Oracle University

    • Epilogue

    • Whatfix

Building Blocks of End User Support
Tool Selection & Implementation

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Analysis of your learning goals and objectives and finding the best training development tool enabling you to achieve those goals.

TAM
On Demand

We jumpstart our self-developed training effort with key templates and methodology workshops. We pair this with 3-months of ad hoc mentoring of your staff as needed.

Trainer On Retainer

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We maintain your learning content for you on a yearly basis. Whether you need 10 hours of support in Month One or 50 hours of support in Month 5, we are only a phone call away.

EASI Check

A periodic assessment of user adoption success and relevancy of the learning materials. We provide an approach to improving user adoption, breaking through obstacles, and the refreshing of learning materials.

Process Assessment Support

A deep evaluation of processes that are not working as well as intended. Our consultants meet with the target end-user groups to assess why the process isn’t working, whether its lack of adherence, lack of ownership, or a configuration issue. We provide an approach to breaking through these obstacles.

Training Portal

A custom, training-focused SharePoint site providing a single access point for all training materials. Its unique design allows end users to easily and quickly find the information they need.

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